Travel Room

Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified.We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t give Google permission to share this data with anyone else.

How Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

Before you travel it’s important to find out whether you will need additional vaccinations for the country you’re visiting.

Some vaccinations are not effective immediately or require a series of injections so it is important that you start the process at least 2 months before you travel to minimise any health risks.

Fees

Unlike community pharmacies or private clinics we are able to offer routine travel vaccinations free of charge through the NHS in addition to our free Travel Clinic consultation with our Practice Nurses. These include:

Hep A
Typhoid
Diphtheria / Tetanus / Polio combined

Other vaccinations are not covered by the NHS and, as private treatments, they incur a cost. These include Yellow Fever, Hep B, Japanese Encephalitis and Malaria. We do not keep stock of all vaccinations and they may need to be ordered in, in this case payment will be required in advance.

View our fees for Travel/Private Vaccinations Service

What To Do Now?

1. Firstly, visit the Travel Health Pro website. This will give you an idea of the vaccinations you may need.

Travel Health Pro (NaTHNaC)

2. If vaccinations are required, please complete and submit our online Travel Risk Assessment Form

3. We will review the form and a Practice Nurse will be in touch within 10 days to advise the next step. This will initially be a telephone call to discuss your travel risk and a second, in-person, appointment will be confirmed if vaccinations are needed.

4. Please contact the surgery if you have not been contacted within 10 days of submitting your form.

Useful information on specific diseases:

Mosquito Bite Avoidance for Travellers (Gov.uk)

Other useful links:

EHICto apply for your free European Health Insurance Card
Jane Chiodini (Travel Health Specialist Nurse)For additional travel information and advice (This is not a government or NHS website so the Practice cannot guarantee the accuracy of the content)

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We are currently OPEN.

Walk-in Blood Tests - Mon/Thurs/Fri - 8am to 10am

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Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Submit self-monitoring health reviews
(if requested by the doctor or nurse):