eConsult – our online system | Montgomery-House Surgery

Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified.We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t give Google permission to share this data with anyone else.

How Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

eConsult is a quick, convenient and secure way to contact us and allows you to give us more information about your medical issue so that we can make sure you are directed to the most appropriate clinician to help you.

In response to patient feedback we are trialling a new system for patients to access appointments and as a key part of that, we would like to encourage patients who are able to, to use eConsult which is now available from 6am to 6pm Monday to Friday and is not capped. Outside those times you are still able to use eConsult for self-help and pharmacy information.

Once submitted, your eConsult will be assessed by our triage team and you will be contacted by the most appropriate clinician, this may be your GP, a Pharmacist, a Practice Nurse or Paramedic, or a Physio or Social Prescriber. Giving us more information about your concern in an eConsult can be a helpful way to give us details you may find it difficult to talk about and ensures that our team are better able to understand your needs and assess you more quickly.

We will contact you within 48 hours of submitting your eConsult (excluding weekends and Bank Holidays) and you must be available to speak to our team or attend an appointment. If you are not able to do this, please submit your eConsult on a day when you can and free up the appointment for another patient to use.

In an emergency or if you need urgent medical care you should call 999.

We operate a walk in blood clinic from 8am to 10am Monday to Friday for patients over the age of 16 which does not need to be prebooked.

Please do not use eConsult for test results, general enquiries or administrative questions or for routine appointments with our nurses or healthcare assistants, for those, please call 01869 362 922 between 2pm and 5pm.

If you need to contact our dispensary, please call them on 01869 362 944.

We are currently CLOSED.

Walk-in Blood Tests - Mon/Thurs/Fri - 8am to 10am

NHS Health Checks

You have a question?

eConsult – our online system

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We are currently CLOSED.

Walk-in Blood Tests - Mon/Thurs/Fri - 8am to 10am

NHS Health Checks

You have a question?

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Please click on the image below to continue …

Submit self-monitoring health reviews
(if requested by the doctor or nurse):