Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified.We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t give Google permission to share this data with anyone else.

How Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

Same Day Access/Urgent Care Team

The Same Day Access/Urgent Care Team is lead by the Duty GP, and is supported by other clinicians such as Nurses and Pharmacists. Those supporting the Duty GP are as follows:

Emma Clarke RN (f)

John Scott (m)

Paramedic

Suma Joseph

Advanced Nurse Practitioner

Practice Nurses

Our nurses are trained to assess and provide nursing care to patients. You may be referred to them by your doctor, for pre- or post hospital care or you can consult with the them directly for certain conditions. Appointments include:

Vaccinations
Asthma / COPD management
Diabetes management
Wound treatment
Leg ulcer treatment
Travel Advice & Vaccinations

Emily Bunyan RN (f)

Nurse & HCA Team Manager, Nurse Prescriber, Diabetes Nurse Lead, MI Nurse

Emma Clark RN (f)

Practice Nurse, MI Nurse

Sarah Carter RN (f)

Practice Nurse

Emma Faraday (f)

Practice Nurse

Louise Smith RN (f)

Practice Nurse, Asthma/COPD Nurse Lead

Health Care Assistants

Our Healthcare Assistants (HCA) support the doctors and nurses. You may be referred to them by your doctor for pre- or post hospital care or you can consult with the them directly for certain conditions. Appointments include:

Flu Vaccinations
Phlebotomy
Health Checks
ECG
Blood Pressure

Lynda Mulchay (f)

Health Care Assistant (Lead), Patient Support Worker

Lynn Blood (f)

Health Care Assistant

Jane Knapton (f)

Nurse Associate Trainee

Savlyne Mkiza

Health Care Assistant

We are currently CLOSED.

Walk-in Blood Tests - Mon/Thurs/Fri - 8am to 10am

NHS Health Checks

You have a question?

Nursing & Same Day Access Teams