Appointments

 

Same Day Access – Medically Urgent Problems

For Urgent problems we use a Triage system to ensure patients receive the most appropriate advice or health service to meet their needs or Urgent/Same-day Appointment requests.

This is not a walk-in service

Minor Illness Team

  • Advanced Nurse Practitioner (Clinician)
  • Practice Nurse (Clinician)
  • GP (Clinician at the Practice or Bicester HUB)
  • Patient Services

You may be signposted by any of our Minor Illness Team to external services where your issue is more appropriate to be seen – Community Pharmacist for minor ailments, the Oxfordshire Minor Eye Conditions Service (MECS), Sexual Health Clinics, local dentist, or other service or self care.

Your Community Pharmacist provides lots of expert advice and treatments for minor ailments – please Think Pharmacy First. This helps us free up appointments for issues that need to be seen by a GP or Clinician.

If your issue is not urgent and does not warrant a same-day appointment, then where appropriate a routine appointment may be offered instead.

Appointments for Same Day / Urgent are made using our online eConsult.  See here for more details.

Your eConsult request is reviewed by our Triage Team normally within a couple of hours during our normal working hours, and we respond as appropriate with advice, a telephone consultation or a same day consultation . If appropriate a routine appointment may be offered.

eConsult can be used 24/7.

For those who are unable to access eConsult, our Patient Services team will take them through the eConsult form and submit it on the patient’s behalf.

If you are housebound then we normally need to be informed by Midday to enable this to be arranged.  Normally a Paramedic from the Primary Care Visiting Service will be sent to you (see below), who liaises directly with the Practice.

It is important that you remain available to be contacted by the Minor Illness Team or be able to attend an appointment if requested.

NHS 111

You can contact NHS 111 for free by dialing 111

NHS 111 is much more than a helpline – if you’re worried about an urgent medical concern, you can call 111 to speak to a fully trained adviser.

The NHS 111 service is staffed 24 hours a day, 7 days a week by a team of fully trained advisers. They will ask questions to assess your symptoms and, depending on the situation, will then:

  • give you self-care advice
  • connect you to a nurse, emergency dentist or GP
  • book you a face-to-face appointment
  • send an ambulance directly, if necessary
  • direct you to the local service that can help you best with your concern

For more details

Home Visits

You may only request a home visit if you are housebound or are too ill to visit the Practice. Your doctor will only visit you at home if they think that your medical condition requires it and they will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

Your doctor may direct the paramedic Primary Care Visiting Service (PCVS)  to attend in the first instance.  The paramedic will liaise with your doctor as appropriate to determine the appropriate treatment for your needs.

You can also be visited at home by a District Nurse if you are referred by your doctor, and you should also be visited at home by the Health Visitor if you have recently had a baby or if you are newly registered with us and have a child under five years.

The “HUB” – 7 Day Access

To increase the availability of same day Urgent appointments the practices in Bicester came together through their Federation to share a “HUB” facility located at the Bicester Community Hospital (next door to us). Patients are Triaged to the HUB by each practice and are seen by the HUB GP.  There are up to 36 additional appointments each day. This is located at the Bicester Health Centre – opposite us.

Additional GP and Nurse/HCA appointments for semi urgent cases are also available from 6.30pm – 8.00pm, Monday to Friday and 9.00am – 12.00pm Saturday and Sunday, There will be a “Duty Practice” in the area, a bit like the duty community pharmacy, where appointments can be booked up to 48hrs in advance through the patient’s normal Practice.

Each Practice in the area will be the Duty Practice one day a week offering additional appointments Monday to Friday 6.30pm – 8.00pm, with the weekends at the Bicester Health Centre (Saturday) or Banbury (Sunday). This means that you may be offered an evening or weekend “semi urgent” appointment at a different practice.

Please note that these appointments cannot be booked through the Patient Online Services.

This service is addition to our normal Tuesday and Thursday evening extended hours, which continues as normal and can be booked in advance through the Patient Online Services.

Telephone Appointments

We also offer Telephone appointments, where there is no need for the clinician to see you face to face.  This may include medication reviews, follow-up reviews.

Please note, that the time booked for your telephone is appointment is only an approximate time as the clinician may be delayed by earlier appointments.  Please ensure you have access to your nominated telephone.

Routine Questions or Requests

Please use our website Online Request Forms for routine questions or requests.

This helps us to keep the phones free for urgent issues, and also allows us to find the appropriate answer to your question and get back to you by email in a timely manner.

We aim to reply to you within 2-3 working days.

How to Make an Appointment

To make an appointment you can book online or by telephone.

Please be aware you can only book one appointment online before you have to fully register for the online services..

mhh-9-patient-online-services

Although you will be registered with one of our doctors, you may see the doctor of your choice, although for continuity of care, especially with ongoing conditions, we would encourage you to see the same doctor where possible.

So that we can manage your appointment properly and book you in with the most appropriate doctor or nurse, our Patient Coordinators willask you the reason you wish to be seen. Please help us by providing a very brief explanation – there is no need to go into detail. Please be assured that all of our staff are under the same confidentiality obligations.

Appointment Text Reminder

Please ensure with have an up to date mobile phone number for you so we can send you an appointment reminder.  This also allows us to contact you with regards to annual review reminders, changes to your appointment, updating medical records etc

When you get to the Practice

Please book in with Patient Services.  Save time by using our “Express Check-in Screen”.

It is very important that you arrive on time for your appointment – we suggest 10 mins early so that you can book in with Patient Services. If you do arrive late, it may not be possible for your doctor or nurse to see you, or you may have to wait till the end of that session.

We try to run to time as far as possible, but sometimes, the doctor or nurse may need to spend more time with a patient, or is called out on an emergency, so please bear with us if you have to wait.

You will be called by a notice appearing on the TV screen and by an announcement in the waiting room – “Mr Jones please go to Dr Fallows in Room 1”.

If possible, please obtain a Weight/Height measurement and Blood Pressure reading from our automated units before seeing your clinician.  These are located downstairs opposite Room 3.

Chaperone

If you are attending alone but would like to have a chaperone during your consultation, please let our Patient Services know when booking your appointment or when you arrive.

Do you need an Interpreter?

Language Interpreting – We are able to arrange either Telephone or face to face Foreign language interpretation for your consultation.  Please advise Patient Services when you book your appointment plus your Language.   As you will appreciate we require advanced notice to arrange this. Normally appointments are given extended time to allow for this.

Deaf Interpreting – We are able to arrange for a Sign Language interpreter to attend your consultation. Please advise Patient Services when you book your appointment.   As you will appreciate we require advanced notice to arrange this.  Normally appointments are given extended time to allow for this.

Your Consultation

A routine consultation will normally be 8-10 mins.Other consultations will be longer (20-30 mins), or are only available at set times where they are for certain conditions or treatments, which our Patient Services will advice you on.

Your doctor will ask you various questions and may examine you at the same time.

If you bring a friend or chaperone with you, it will normally be assumed that you are happy for the doctor or nurse to discuss your medical condition openly or undertake an examination with them present.

Walk-in Blood Clinics – Aged 16 and over

To improve accessibility to our services we have introduced Walk-in Blood Clinics each morning from 8am

Due to the nature of a walk-in clinic it is for patients 16 and over.  We would also advise those adults who are uncomfortable having their blood taken to book a normal appointment where more time can be allocated to them.

Please book in at Patient Services on arrival, and please arrive by 10am. Please note, you may need to wait up to an hour before being seen by our Health Care Assistants.

Please see our facebook page for any updates or cancellations to the clinics

Cancellations

If you are unable to attend a booked appointment, please let us know as soon as possible so it can be assigned to another patient.  Please either use this form, or if within 3 days by contacting us by phone.

Don’t forget with online access you can book and cancel your appointment very simply and quickly.