Code of Conduct

Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified.We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t give Google permission to share this data with anyone else.

How Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

Staff behaviour

At Montgomery House we strive for the highest levels of professional behaviour.

During consultations, we will always try our best to do the following:

Listen to, and respond to your concerns and preferences.
Give you the information you want or need in a way you can understand.
Respect your right to reach decisions with us about treatment and care.
Support you in caring for yourself to improve and maintain your health.

Both within and outside of consultations we always aim to:

Treat patients as individuals and respect their dignity.
Treat patients politely and considerately.
Respect patients’ right to confidentiality.

If you have concerns with regards to a member of staff or aspect of care at the surgery, we welcome feedback and would always prefer you discuss them with our staff in the first instance. If they are unable to help address your concern, then patients are invited to talk to our Assistant Practice Manager as a next step.

Patient behaviour

Just as one would expect respectful behaviour from our members of staff, we would expect that respect to be mutual. We would not consider the following behaviour from patients acceptable within the surgery, in public or online:

Obscene or abusive language directed at, or used to describe, members of staff (including that relating gender, sexuality, race, religious beliefs, disabilities, illnesses, or any of the above relating to family/partners).
Threatening, intimidating or violent language or behaviour.
Damaging and demonstrably false statements relating to access, treatment, other aspects of care or members of staff. (Defamation / libel)

Patients behaving in any of these ways may be contacted with a warning or removed from the practice list at the discretion of the Practice Manager or Partners.

We are currently CLOSED.

Walk-in Blood Tests - Mon/Thurs/Fri - 8am to 10am

NHS Health Checks

You have a question?

Staff behaviour

Patient behaviour

Tell us whether you accept cookies

We are currently CLOSED.

Walk-in Blood Tests - Mon/Thurs/Fri - 8am to 10am

NHS Health Checks

You have a question?

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Staff behaviour

Patient behaviour

Submit self-monitoring health reviews
(if requested by the doctor or nurse):