Patient Access

Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified.We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t give Google permission to share this data with anyone else.

How Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

(Please note the GP messaging system in Patient Access is not activated for our Practice, as we use our Website Messaging Forms instead)

What is Patient Access?

Patient Access is a website and mobile app which gives you access to a range of GP services online, as well as access to your health records

Using Patient Access you will be able to:

Book your GP appointments
Order Repeat Prescriptions
Access your Medical Records
Access your Test Results

If you are a carer or parent of a child you can have access to their Patient Access*

(* a patient being cared for or child 14 and over can have the capacity to have access themselves and not give permission for other to have access)

How can I start using Patient Access?

You can download the Patient Access App on the iOS and Android app stores for free.

You can also access the website at www.patientaccess.com.

You can register for Patient Access either online, or by asking for a registration letter from us. When you register online and next attend at the Practice, or attend to request a registration letter, you must take photo ID so your identity can be verified. See below.

What devices can I use Patient Access on?

You can download the Patient Access app on iOS or Android. You can also visit the website, available at www.patientaccess.com

How secure is my data?

Patient Access understand the importance of privacy and security and you can rest assured that your data is safe and securely protected. They do not share any of your data and no data is ever saved or stored on any device you use to access Patient Access.

Where can I get more information?

To find out more about Patient Access go to their website, where you can also watch their video tutorials.

Video Tutorials

Patient Services produces a series of short videos to show you how to use it – all quite straightforward. VIDEO TUTORIALS

Registration

On your: PC, Phone, Tablet, 24/7/365

Step 1. Register here with Patient Access.
Step 2. We recommend that you also register to access test results – you will need to complete our online form for this – more information further down the page, but click here to complete the form.
Step 3. Pop in and collect your log on details from reception (photo id required)

Need an appointment NOW – you can book One appointment online before you get your log on details from Reception.

Currently you can book an appointment online with a GP for most issues, and specified Nurse or Health Care Assistant Clinics (Vaccinations, Bloods etc). Other Nurse/HCA appointments need to be booked directly with reception (e.g. asthma review, travel advice & vaccinations, bandaging, health check, diabetes review, leg ulcers etc). Don’t forget we have morning walk-in blood clinics every weekday from 8 am.

If you book an appointment into an incorrect clinic, then unfortunately the Nurse/HCA won’t be able to see you as they may not be qualified in that specific area, have the equipment available, or have the sufficient time allocated to treat you.

Access Test Results & Medical Records – RECOMMENDED

Patients may request to view their electronic medical records and test results through Patient Access.

To request access you will have had to previously fully registered for online access with us.

Please read the following information then complete the request form:

Patient Online Services – Access to Medical Records and Test Results Form

You can also pop in to the Practice and fill in a form at our Reception

You still need to use your PIN and password, together with a special security pass phrase. When you log on, you will then have the option to view your record. Only you can see this information by using your secure details..

We are currently OPEN.

Walk-in Blood Tests - Mon/Thurs/Fri - 8am to 10am

NHS Health Checks