HOW TO MAKE AN APPOINTMENT

Appointments available: 8am to 12 noon and 3.30pm to 6pm

By Telephone:

To make an appointment telephone (01869) 321888

Online:

EXISTING USERS LOG ON HERE

You must register with the surgery before you can use this online service.  Click here for more information.

HOW TO SEE YOUR DOCTOR

All our doctors offer morning and afternoon appointments - please book a convenient time either by telephoning (01869) 321888, or by speaking to a receptionist at our reception desk. Although you will be registered with one doctor, you may choose to see any of them. When making an appointment simply ask to see the doctor of your choice.

We try to run to time as far as possible. Sometimes, the doctor or nurse needs to spend more time with a patient, or is called out on an emergency, so please bear with us if you have to wait.

If you are unable to attend a booked appointment, please let us know so we can offer the appointment to another patient.

MEDICALLY URGENT PROBLEMS & THE TRIAGE SYSTEM

If you need an urgent or ‘same day’ appointment, or if you need medicines urgently, please telephone us and the receptionist will add you to the next available slot on the Triage list. A doctor or one of our trained nurses will then contact you (normally by telephone) to discuss the best management of your problem. This may mean an urgent or routine appointment with a doctor or nurse, or another appropriate service.

HOME VISITS

Patients are asked to come the surgery wherever possible, to utilise the good facilities for examination and treatment.
If you need to see a doctor and are too ill to travel to the practice, please contact us by phone on (01869) 321888 as soon as possible.

EMERGENCIES OUTSIDE PRACTICE HOURS
Oxfordshire Primary Care Trust is responsible for GP services outside surgery hours, e.g. 6.30pm to 8.00am Monday to Friday and throughout the weekend and bank holidays.
To access the emergency service:
6.30pm – 8.00am: Please telephone 0845 345 8995.
8.00am – 8.30am: Please telephone (01869) 362923.

The Minor Injuries Unit at Bicester Community Hospital is open when the practice is closed and can deal with medical conditions requiring immediate attention. They can be contacted on (01869) 604023.

Dental problems:
You should see your dentist about any problems with your teeth. They will be able to prescribe both painkillers and antibiotics as necessary.